Do Web check-in

Tell us how you booked

1. Open Web check-in from the menu of our website, or from Home in your portal.
2. Read the small card on the first screen. It says Quick check-in · about 2 minutes. It lists your stay dates, your name and ID, and a booking voucher if you booked on a travel site.

3. Tap how you booked. The choices are phone or walk-in, The Raveesh website, or a travel site such as Airbnb, Booking.com or MakeMyTrip.

   

The top of the screen shows two parts, Stay and KYC. The part you are in is highlighted and a finished part has a tick. Each screen keeps its own heading, so you always see what it asks. The card does not show again after the first screen. The portal skips this question and uses your own mobile number.

Find your booking

4. Type your mobile number or your reservation ID in the one box.
5. Tap Next.
6. Choose your booking from the list.

The list is called Which booking? and shows when more than one booking matches. After you choose, the next screen is You already have a booking. A number with ten digits is read as a mobile number. Anything else is read as a reservation ID or the travel site's booking reference. There is no SMS code to type.

If you already have a booking

Your number or reservation ID may match a booking that is waiting for approval, or approved and not yet started. Then the screen says You already have a booking. It shows the reference, the dates, the apartment type, the guests and Awaiting approval or Approved. Choose one of three rows, then tap Next. The first row is chosen for you.

• Change this booking opens Your stay with everything filled in. You can change the dates, the apartment type or the guests. We never make a second booking for a change.
• Add an apartment lets you choose an apartment type and how many more you need. We ask for them for the same dates. Our team confirms each one.
• Start a new booking instead replaces a request that is still waiting for approval. If the booking is already approved, the screen says so and asks you to change it or add an apartment, or to call 9873111110.

If you change the dates, the apartment type or the guests of an approved booking, our team checks it again. Your name, email and ID can change without that.

Check your stay

You can choose yesterday as your check-in date. Use it if you arrived after midnight and the night counts from yesterday. Nothing earlier than yesterday can be chosen.

7. Check the Check-in date.
8. Check the Check-out date.
9. Choose the apartment type.
10. Set the number of Adults.
11. Set the number of Children.
12. Tap Next.

You can change the dates and apartment type of a booking we found. If no apartment of that type is free, the screen says Not available for these dates. Please change your dates or apartment type. If you chose the travel site button and we found nothing, this screen asks for two more things. Next waits until you give both.

• Booking source: the travel site you booked on.
• Booking voucher: a photo or PDF. You can use jpg, png, pdf or HEIC.

Check your details

13. Check your name, email and nationality.
14. Tap Change next to your mobile number if it is wrong.
15. Tap Next.

The portal skips this step when your profile is complete.

Add your ID

16. Add your ID. Everyone must do this step.
17. Add your selfie with Take selfie. It is required, and it is marked with a star.
18. Tap Next when the ID and the selfie are added.

If the camera is blocked or your device has none, Take selfie also lets you choose a photo from your device. If you tap Next with no selfie, the screen says Add a selfie of your name to continue. and nothing is sent. Guests from outside India give the passport and the visa details. You give your ID type, ID number and photos each time, unless we show We have your ID on file. We never fill your ID into the screen from an earlier stay. Your name and email can fill in when your mobile number is on one guest record only. They carry the line From your earlier stay. A field we brought back from your own saved draft says From your saved draft. You can change or clear any of it. A photo opens full size when you tap it. The box for its number sits beside it, so you can type while you look. An ID photo opens with the ID or passport number. The visa photo opens with the visa number, type and expiry.

If we already have your ID

You may have stayed with us before. If you found your booking with your mobile number, and that number belongs to one guest we know, we may already hold your ID. Then the ID screen shows We have your ID on file. It names the ID type and the document. It never shows the number or the photo.

• Type the last 4 letters or digits of your ID number (not your mobile number) in Last 4 letters or digits of your ID number. Spaces, dashes and capital letters do not matter.
• Tap Next. If the 4 characters match, we use the ID we have. You still add your selfie. You do not add the ID photos again.
• If they do not match, the screen says That does not match. Please check it and try again. After 5 wrong tries in 30 minutes, we stop asking. The normal ID screen shows instead.
• Tap Use a different ID to add another ID. It becomes the ID we keep for you. The old one stays in your history.
• We only offer this when the ID on file has a number and a photo. If it does not, you add your ID as usual.

Guests from outside India do not see this screen. They give their passport as before. We ask for the visa details again at every stay.

Review and confirm

19. Check the summary.
20. Tap Edit next to anything that is wrong.
21. Tap Confirm.